Support

Frequently Asked Questions

Find quick answers to common questions about our fibre internet, billing, technical support and equipment. Can't find what you're looking for? Contact us.

You will be up and running within 7-14 working days after completing the online form and scheduling your in-home installation.
No. You do not need a telephone line to use fibre, which is one of the key benefits of a fibre connection.
Your line speed determines how fast your connection sends and receives data. Higher household usage usually needs a larger line speed. Use our interactive speed tool to find a suitable package.
Uncapped internet means you have continuous data access for the duration of your package subscription.
No. We do not throttle your speed. Our goal is to provide consistent speeds and reliable access to the internet.
We aim to help you enjoy unrestricted internet access across our fibre packages.
The in-home installation connects your home to the fibre network. A technician visits your home to install the required equipment.
No. In-home installation is complimentary on qualifying Nubo fibre packages.
Yes. Use your client self-service portal to manage your package, upgrade or downgrade your line speed, and purchase available temporary upgrades.
No. We provide a new router free of charge when we install your service.
Please contact our accounts team at accounts@nubofibre.co.za for account-related queries.
The support guide will be available for download soon. It includes troubleshooting tips for common connection and Wi-Fi issues.
Disconnect other devices from Wi-Fi, connect your test device to the router with a LAN cable, then visit www.speedtest.co.za and start the test.
Reset your router by powering it off for 5 minutes, then powering it back on. If the issue persists, contact support@nubodigital.co.za for assistance.
Yes, provided you have backup power in your home for your router and related fibre equipment.
Yes. Log in to your client self-service portal to track usage. Remember, all Nubo fibre services are unlimited.
We do not sell data; we sell speed. Enjoy unlimited data with Nubo Fibre.
An Optical Network Terminal, or ONT, converts the fibre signal to an Ethernet signal so your router can connect your devices to the internet.
The ONT lights show device and service status. Green usually means the service is good, while red or orange can indicate an interrupted service.
No. Nubo Fibre provides the equipment needed for your fibre connection to work.

Still have questions?

Our support team is available Monday–Friday 08:00–17:00 and Saturday 09:00–13:00.

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